At Vaidik Ayurveda, we strive to ensure that our customers are 100% satisfied with their purchase. If for any reason you are not completely happy with your order, we’re here to help.

1. Eligibility for Refund

You are eligible for a refund under the following conditions:

  • You received a damaged, defective, or incorrect product
  • The product is unused, unopened, and in its original packaging
  • You raise a refund request within 48 hours of delivery
  • You share unboxing video or photo proof of the damaged/wrong item

2. Non-Refundable Items

Refunds will not be issued in the following cases:

  • Opened or used products
  • Requests made after 48 hours of delivery
  • Products damaged due to customer mishandling
  • Items purchased during sales or special promotions (unless defective)

3. How to Request a Refund

To initiate a refund:

  1. Email us at support@vaidikayurveda.com or WhatsApp us at +91-8448825001
  2. Provide your order ID, reason for refund, and photo/video proof
  3. Our support team will verify the claim and respond within 1–2 business days

4. Refund Process

  • Once approved, your refund will be processed within 7-10 working days
  • The amount will be credited to your original payment method (UPI, Card, Net Banking, etc.)
  • You will receive an email/SMS confirmation once the refund is initiated

5. Shipping Costs

  • If the refund is due to our error (damaged, wrong item), we will bear the return shipping costs
  • If the refund is due to customer change of mind, shipping charges will be deducted from the refund amount

6. Cancellations

  • Orders can be cancelled before shipment only
  • Once dispatched, cancellations are not allowed
  • You may request cancellation via the “My Account” section or by contacting our support

7. Contact Us

If you have any questions about our refund policy, feel free to reach out:

📞 +91-8448825001
📧 support@vaidikayurveda.com
🌐 Contact Page